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Terms of Service
Payments
a) All payments are expected to be collected at the end of the house call. Upon completing the repairs the technicians will explain to the customer what has been done and demonstrate that the problem described by the customer prior to the start of the repairs has been fixed. The technician will calculate the total amount due based on the hourly fee or a fixed repair rate (if applicable).
b) Only cash is accepted as form of payment at this time. Presently we are not able to accept credit cards.
c) If the computer cannot be repaired on site and requires that the technician make a follow up visit or take the computer with him/her the customer is expected to make the payment for the initial house visit as calculated by the technician. A flat rate fee will be calculated for the follow up repair work.
d) If a technician discovers an unforeseen computer problem which requires additional cost to fix and the customer declines the repairs, the payment for the house call is expected as calculated by the technician using the hourly fee rate or the fixed price (if applicable).
Repair Warranties
a) There are no warranties for computer repair that involve software issues, virus problems and spyware problems. Upon the completion of the repair the technician will demonstrate to the customer that the problem has been fixed at which time a repair summary form will be signed by the computer owner acknowledging that the problem has been fixed. Any subsequent calls regarding software, virus, and/or spyware related problems will be charged as a new house call.
b) Repair work involving hardware carries a 14 day warranty from Darkedge Computers. Furthermore, the individual hardware components carry their own warranty from the manufacturer and will be replaced or fixed by Darkedge Computers should they fail to operate properly.
c) Networking installations and upgrades come with a 14 day warranty during which Darkedge Computers will first to troubleshoot the problem by phone with a customer. If the problem cannot be fixed over the phone, a Darkedge Computers will make a house call free of charge and deal with the problem accordingly.
d) In the event that our technician is not able to determine what the problem is during the visit there will be no fees associated with the house call. This provision does not include the instances where the technician knows what the problem is but cannot repair it on site during the initial house call and requires a follow up visit or that the PC be taken to the Darkedge Computers shop.
Limitation On Liability
In no event shall Darkedge computers and/or its respective suppliers be liable for any consequential, direct, incidental, indirect, punitive, special or other similar damages or any damages resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of materials available from the site, even if the possibility of such damages could have been foreseen by Darkedge computers.
Backing up Data
Backup your software and data: it is your responsibility to back up all software and data that is stored on your computer's hard disk drive(s) and/or on any other storage devices you may have prior to service performed on your home or business computer. Darkedge computers and/or its third party service provider shall not be responsible at any time for any loss, alteration or corruption of any software, data or files.